Consumer service is among those fields that remain significant regardless of economic conditions in the global market. Even today, when robotizing daily tasks has become quite a trend in business. The choice of employment opportunities connected to direct communication with potential customers is rather vast.
Notably, the consumer services industry offers numerous job opportunities. Most sectors in this field also provide good employment opportunities. As they have relatively high growth rates. Moreover, BLS also reveals high prospects for new jobs in most fields.
In this blog, we learn about the number of consumer services jobs available through the BLS (the Bureau of Labor Statistics). The data provided and sample occupations that could interest you.
What are Consumer Services?
Consumer services are services offered by companies to customers or clients who are end users rather than other organizations. Consumer service aims to meet people’s demands in terms of service and advice or consultation that addresses a concern or an advantage. There are so many types of consumer services. But the most common sectors in this industry include:
Retail Services
Individual/consumer services engage customers in acquiring knowledge. Assistance on essential decisions, difficulties or advantages from retail goods. This consumer service industry comprises many employed people. Including junior workers and managerial and professional staff. Different sectors in retail consumer services include.
- Computer support services: 875,700 jobs
- Retail sales services: 4,127,600 jobs
- Automotive parts sales and services: 280,100 job
Accommodation and Food Service Activities
Hospitality and leisure consumer services involve professions. Such as catering and restaurants, leisure and entertainment, and touring and traveling. According to the BLS, the potential demand for hospitality. And leisure services will rise significantly from 2021 to 2031.
Moreover, it estimates that 8.3 million more fresh jobs will be created over the next 10 years, of which 23.1% belong to the hospitality and tourism sectors. The different sectors with high job availability in consumer services are:
- Food service management: 361,400 jobs
- Travel services: 55,300 jobs
- Entertainment and sports: 95,500 jobs
Health and Social Services
Health and social consumer services assist individuals in making choices on using one or several health products, treatments or legal/financial aid. These services are almost all necessary to communities and municipalities. Consequently, one can find that the job availability ranges from health care, finance, legal services, and social services. Below are some notable sectors with health and social services jobs mentioned:
- Legal services: 913,300 jobs
- Accounting, auditing and financial services: 1,531,600 jobs
- Social and human services: 472,900 jobs
- Health education services and Community Health: 141,900 jobs
Education Services
Education consumer services assist users. And consumers in making informed decisions on academic matters, tuition, training, and development. Some examples of careers in this industry are teachers, counselors, advisers and coordinators. Further, the BLS expects that there will be a 7% growth in the number of jobs offered in this consumer service industry in the period between 2021 and 2031. Different fields of the education sector include:
- Career and technical education: 220,500 jobs
- Instructional coordination: 220,800 jobs
- Museum curation: 37,700 jobs
What are the Employment Prospects for Consumer Services?
The BLS also expects that employment in consumer services will shrink by 4 percent between 2021-2031. While the BLS predicts a decrease in total, it also reveals an annual demand for 389,400 jobs in the sector. The expected vacancies could be because other workers in the industry may be moving to other industries or professions or are exiting the workforce.”
Second, differences in occupational prospects may characterize specific consumer service fields and some job positions. For instance, the skills related to customer service and sales pertinent to wholesale and the manufacturing sector should expect a growth of 4% during a similar decade of sales management professionalism, while the expected growth in sales management proficiency should be 5%. Indeed, those professionals involved in consumer service skills such as advertising and promotion management or marketing can also predict a 7% growth of positions available within the next decade.
5 Jobs in Consumer Services
The consumer services industry includes several career areas, which are mentioned below. The latest salary data are available on indeed.com/salaries.
Concierge
The national average salary of a concierge is $41,349 per year.
Primary duties: Some concierges are employed in greenfield industries, while others are in brownfields. However, the primary industries that employ concierges are the hotel and lodging industries travel and tourism industries. A concierge can provide service to the guests of the hotel and visitors of the tourist centers by offering the services of arranging accommodations and meals, transportation, and choosing leisure activities or events. They also make sure that guest who are visiting are well accommodated and have great experiences during their time in the hotel.
Retail Sales Associate
The national average salary of the retail sales associate is $43,169 per year.
Primary duties: Salespeople help people shop, give information on products, and provide general information in a retail store. Customer service representatives are valuable in that they assist their stores in improving customer satisfaction and loyalty. These professionals can also be promoted to managerial positions, where they must monitor a team that directly engages with consumers.
Academic Adviser
The national average salary of an academic adviser is $44,719 per year.
Primary duties: Faculty genuinely engages in advisories and offers guidance on issues to help students understand the most suitable courses and training. These assist students in selecting and mapping educational classes, assessing academic readiness, and giving direction on how to succeed academically. Some advisers also help the students during the admission process and become involved with admissions offices to make sure students get the needed education.
Technical Support Specialist
The national average salary of a technical support specialist is $54,916 per year.
Primary duties: Technical support specialists handle different levels of customer service responsibilities, including using emails, chats or phones to help customers with their questions and problem-solving regarding technical glitches. These are usually technology oriented firms and help the buyers of goods and services who obtain them from a firm offering the products and services by offering technical and computer support. Technical support personnel may also have developed specific areas of interest within the field, including network support, software support and data support.
Social Worker
The national average salary of a social worker is $58,939 per year.
Primary duties: They serve vital functions in the health and safety of communities in which they live and frequently cooperate with staff of various health care and mental health facilities. The role of support agencies is to assist families or individuals in managing and working through various problems, adversity, abuse, accidents, diseases, alcohol and drugs/mental problems. A social worker is also a provider of so cial support to people and their families who are changing their lifestyles and striving for healthier lives.
Final Words
Employed in consumer services remains one of many’s most preferred career paths. Many reasons motivate people in this field, from the people they meet to the problems to solve, to name but a few, and of course, the job availability. Here, you have many jobs or career opportunities, learn transferable skills or be promoted up the career ladder. Consumer service occupations are generally well-established and exceptionally popular.
Frequently Asked Questions
Consumer services can offer a stable career path. Still, the stability of a career in this field can vary depending on several factors, such as Employment, industry and sector, economic environment, Geography, Education and skills.
Consumer services employees perform several duties and activities within the general service, retailing, and wholesale business to satisfy individual clients’ desires.
The demand for consumer services jobs depends on the field of speciality, the job description, and the geographic locale.
You don’t have to be a scholar to work in consumer services. Most employment opportunities in this industry require low skills and do not demand certification.
A consumer services career involves working for a company that specializes in providing consumer goods and services. Some examples of consumer service careers are retail, hotel and restaurant, banking, etc. Consumer service jobs entail working with customers, delivering goods/products or services, and attending to customer complaints.
